Once you have completed your registration for FA Exam with ACER, you will need to create an account with ProctorU, or log into your existing account, to book your session and secure your desired test time.
Create a ProctorU account, or log into your existing account using the same email address registered with ACER.
Select Schedule New Session.
Select the relevant cycle, the test date and your preferred time.
Once you have successfully scheduled your session, you will receive an automated email from ProctorU confirming your session time.
Note: If adding a new institution to your ProctorU account, the relevant institution is Financial Adviser Exam - ACER.
Sessions are offered on a first-come first-served basis. Schedule your session with ProctorU early to secure your desired session time.
For a remote proctored sitting you must have access to:
A personal desktop computer or laptop (iPads, tablets, mobile phones, or work/school computers are not compatible. Windows 8 (or earlier) operating systems are not supported)
A stable internet connection
A functioning microphone and webcam (some webcams have microphones built in)
Guardian Browser downloaded to your device
ACER test app downloaded to your device.
You must also complete technical readiness checks by:
Logging into your ProctorU account (on the computer and at the exact location you plan to sit the exam at on test day)
Selecting ‘Test your Equipment’
Following the prompts
Viewing the system test results and actioning any issues that are identified.
You can find assistance by referring to the ProctorU test taker support library or by contacting ProctorU support. To connect to a live technician, you can also click the ProctorU Support Chat icon in the bottom-right corner of your ProctorU account.
The automated equipment check does not guarantee your equipment's functionality on exam day. There are some issues that cannot be identified by this equipment test.
Completing your test via remote proctoring requires a strong and stable internet connection to support screen sharing and remote proctoring software. Issues with stability or speed may prevent you from testing or may cause issues during your assessment.
Open or public networks, (often found at workplaces/schools/universities), mobile hotspots, or connections requiring VPNs or geoblockers must not be used to sit your test.
Ensure you have installed the Guardian Browser. Click on the Guardian Browser link and follow the steps to download.
Microsoft Edge browser
Google Chromebooks (for Live Proctoring only)
Tablets (Nexus, iPad, Tab, Note, etc.)
Smartphones
Linux operating systems
Windows 10 in S mode or Surface RT
Connecting from within a virtual machine. You will be asked to reconnect using your host operating system to take your exam
Apple Boot Camp
Remote Access Software/Tools
Inactive Version of Windows and Test Builds/Test Mode
All forms of remote control software, such as TeamViewer, AnyDesk, etc. are not permitted and should be uninstalled prior to your sitting.
To successfully complete your test via remote proctoring, thorough technical preparation is essential.
While ACER and ProctorU can offer support on the day of the test, issues arising from inadequate preparation may lead to an inability to complete your scheduled test. If you experience technical issues that prevent you from sitting, email the FA Exam Office immediately.
A microphone is required for your assessment so that the proctor can hear you. If your microphone is not working, try some of the microphone troubleshooting steps found on the ProctorU website.
A camera is required so that the proctor is able to monitor your testing environment. If your camera is not working, try some of the camera troubleshooting steps found on the ProctorU website.
If you have technical issues or something goes wrong during your test the proctor will try and help you. If the issues are related to technology they will transfer your session to a technical support team member. It is important to remain calm. You may eat, and use the bathroom while this is happening. If you do leave your computer while technical issues are being resolved, it is a good idea to have someone watch your computer for you in case you are required to action something on your side. It is important that you contact the FA Exam Office immediately if you experience technical issues.
The ACER Test App is the secure platform used to access the test. Before your test day, you must download and install the ACER Test App on the device you intend to use to sit the test.
Open book resources are accessed within the ACER Test App.
Please note that your login for the test app will not work until the day of your test, when you are connected to a proctor.
If you have a previous version of the test app installed on your device, you must uninstall it and then install the latest version.
Double click on the exec file to install this version. If you see the message "Windows protected your PC" > click More Info. When a new message open > click Run Anyway
For MacOS X 11 or higherTo install MAC version - right click in the DMG file and click OPEN
For Apple Mac with the M1 chip & newerMac Gatekeeper can block the ACER Test App. This will look like the app not opening or running correctly. If this happens, please follow the instructions on how to run the ACER Test app:
Open a Mac App from an unidentified developer
